Benefits Data Trust

Benefits Outreach Specialist

2 months ago(10/4/2017 11:47 AM)
Category
Customer Service/Support

Overview


Benefits Data Trust (BDT) is a not-for-profit social change organization committed to transforming how individuals in need access public benefits and services. Through our innovative Service Delivery Model, BDT seeks to improve the lives of vulnerable individuals, the systems they navigate, and the communities in which they live. BDT infuses over $135 million into the homes of low-income individuals every year through public benefits, allowing them to buy food, heat their homes, and afford healthcare. BDT cannot do it alone. We rely on cross-sector partnerships with government, health care providers, philanthropic entities, and community based organizations to re-engineer the health and human services system making public benefits access more simple, comprehensive, and cost-effective.    

 

Founded in Philadelphia in 2005, BDT operates programs in Pennsylvania, Maryland, South Carolina, Colorado and New York. Having established itself as a social change agent and thought leader in the benefits access sector with a proven impact model, BDT is at a critical juncture in its growth and is poised to take the next step.

Responsibilities

The primary barriers to participation in public assistance programs include (1) lack of knowledge around public benefits, (2) fear of stigma, (3) a complex application process, and (4) communication challenges with local offices. How do we help people overcome these barriers? That’s where the Benefits Outreach Specialist (BOS) role comes in. BOS candidates should expect their day-to-day to be a combination of inbound calls (approx. 80%), outbound calls (approx. 20%), paperwork processing, and data entry in a fast-paced yet casual call center environment.

Qualifications

If you have a commitment to serve others and love to solve problems you’re already off to a great start for our BOS position, but that’s not all you’ll need. You’ll also need supreme customer service skills, outstanding time management, strong computer skills, the ability to multi-task and practice empathy consistently.

 

You don’t need to know everything about public benefits to apply. We’ll take care of that in our comprehensive training. But you will need to be able to effectively translate complex information to our clients, so we would like you to be able to communicate effectively and be comfortable as a part of a team that can assist you in this area.

 

We’d also prefer for you to have previous non-profit, social service, and/or call center experience and a bachelor’s degree. If you don’t have a degree that’s not a problem; High School graduates and those with previous work experience in other fields are equally considered. Oh, and if you speak more than one language (Spanish, Russian, Cantonese, Mandarin, etc.), that is a plus!

 

From Monday to Friday your day will begin at 8:45 a.m. in our beautiful center city office and end at 5 p.m. (unless you get a call that takes you past 5pm; but don’t worry, we’ll pay you for time assisting our clients after 5 p.m.). During the day you will have 45 minutes for lunch and an additional 30 minutes of break time to meet new people, watch Netflix in our break room, or to just take a load off and relax.

 

Last, but certainly not least, we offer a starting salary of $14/hr, a comprehensive health benefits package including medical, vision, and dental coverage, and a 401K with a 2% employer match. We offer 16 paid time off (PTO) days per year, which is prorated to your start date, in addition to 9 company paid holidays.

 

Thank you for your interest in Benefits Data Trust. We look forward to meeting you!

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